value insights

Customer Management Exchange Network 2013- Valutrics

Organization: IQPC Exchange / Customer Management Exchange Network


Oct 15-16, 2013

Venue: Doral Golf Resort & Spa

Location: Miami, Florida, United States

There’s no denying that in today’s connected world, the customer is king – yet whilst many organizations are adopting this mantra, siloes and fragmented roles mean that in practice, few are behaving in a customer-centric manner.

Increasing costs and the need to streamline can also adversely affect customer and employee experiences. So how do you safeguard the future of your organization and ensure that your customer experience initiatives are resulting in customer acquisition, increased loyalty and profitability?

The 2013 Customer Experience Exchange directly addresses these issues in a unique format. Combining in-depth, real-life case studies with expert panelists and cutting edge research, this two day Exchange goes beyond generic recommendations and instead will address the most pertinent questions facing attendees.

Chapter One: The Strategic Challenge – will address the priorities of the commercial agenda and the customer experience capability required for success. At the end of this chapter, the Chairman will facilitate an interactive discussion amongst the audience to help articulate and agree the primary challenges in executing this agenda.

Chapter Two: The Operational Challenge – explores specific priorities and opportunities facing customer experience functions, from big data and social media to multi-channel experience and the mobile revolution.

Chapter Three: The Cultural Change Challenge – addresses the primary challenges agreed by attendees at the close of chapter one. Combining an expert panel of senior industry leaders with a facilitated discussion and debate, the Customer Experience Exchange uniquely dedicates 75 minutes to forming practical, actionable steps to help those leaving the event to initiate change in their own organization.

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