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Vacations By Rail offers a large selection of independent rail vacations, escorted rail tours, luxury rail journeys and custom train vacations to destinations in North America, Europe and beyond, as well as a comprehensive selection of European rail passes and European city to city train tickets. Todd Powell, co-founder and president, is learning that there is a lot of responsibility because not only do you have to take care of the business but you have to take care of your customers as well. Powell always wants to make sure that his customers are always satisfied and his team focuses heavily on customer service. How does Powell and his team stay focused? Click play to find out.

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